Terms and Conditions

1. Contracting Party

Villas Andalucia Luxury Rentals S.L. is the lessor of the holiday homes. The contractual relationship is always between Villas Andalucia Luxury Rentals S.L. and the respective tenant. The landlord makes the holiday home available to the tenant for holiday use. The application of the Urban Lease Law to the present lease is excluded.

2. Termination of the contract

Upon written or other telematic request by the client, we will promptly send a confirmation of the reservation by e-mail. Upon receipt of the deposit indicated in the booking confirmation, the contract between the client and Villas Andalucia Luxury Rentals S.L. is concluded and the client confirms acceptance of these terms and conditions.

3. Services

We undertake to deliver the offered rental properties in a clean and proper condition and with the equipment described in the Internet. The photos and text on the website or in the brochure serve as a realistic description.  A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g. to the furniture), provided they are necessary. 

In the event that an object is not available at short notice, we reserve the right to provide you with another object of equal or greater value. If this is not possible, we will refund the full amount of the invoice received. Compensation for damages beyond this cannot be claimed.

The following services are included in the rental price:

• Electricity, water and gas costs
• One set of bed linen and 3 towels (one normal, one shower and one pool towel) per person per week.

The houses are offered with Internet connection: Telephone or internet connections are not part of the contract and a permanently available line cannot be guaranteed. Normal DSL or fibre optic lines are usually available. Villas Andalucia Luxury Rentals S.L. will not pay any compensation for line failures or problems, as these are beyond our control.

At the end of these conditions you will find the detailed conditions of use of the WLAN access, which also form part of the contract.

4. Method of payment

In general, payment can be made by bank transfer to the following account or by credit card:

IBAN ES07 0081 0619 5900 0279 4887

SWIFT (BIC) BSABESBB

Holder: Villas Andalucia Luxury Rentals S.L.

Credit card:

For credit card payments (Visa and Mastercard only, with a 1% surcharge), you will receive a link from our bank with the corresponding payment information.

Once we have received confirmation of your booking, an advance payment of 25% must be paid within 72 hours. The balance must be received 4 weeks prior to arrival. If the balance is not received 4 weeks prior to arrival, the lessor reserves the right to cancel the booking and retain the advance payment. For short term bookings with arrival less than 4 weeks from the booking date, the full price is due no later than 24 hours after receipt of confirmation.

The deposit described in the booking offer must be paid prior to arrival by bank transfer or credit card.

Please note that, for organisational reasons, we do not usually carry out a personal inspection of the property, but this is carried out by our staff or by the landlord after your departure.

5. Withdrawal from the contract by the customer, cancellation

Cancellation must be made in writing. In case of cancellation by the client, the following cancellation fees apply:
Up to 60 days before departure: 100% refund

From 59 to 31 days: 50% refund

30 to 15 days: 25% refund

Less than 15 days: no refund

We strongly recommend that you take out travel cancellation insurance.

If the services are not used, e.g. due to late arrival or early departure, there is no entitlement to reimbursement.

6. Termination of the contract by Villas Andalucia Luxury Rentals S.L.
Villas Andalucia Luxury Rentals S.L. has the right to terminate the contract without notice and without refund of the
rent if the tenant behaves in breach of the contract despite a warning. This includes

• Extreme noise pollution
• Bringing of unregistered pets
• Occupying the property with more people than stated in the booking confirmation
• Grossly negligent damage to the property or inventory

7. Modification of bookings
Change of travel dates at the same property is only possible with the consent of Villas Andalucia Luxury Rentals S.L., who will charge an administration fee of 100 euros

8. During your stay:
A. Registration
As with hotels, all travellers aged 16 years and over must be registered with the local authority. The main tenant, who is named on the booking certificate, is responsible for ensuring that all travelling companions are also registered. Fines for unregistered co-travellers are the responsibility of the renter. Approximately one week prior to arrival, you will be sent links via the CLIZZ registration system to the number of guests indicated, where registration can be done in advance. If this is not possible, registration can also be done on arrival at the office on site.

B. Arrival and departure:
The house can be occupied from 17.00 hrs on the day of arrival and must be vacated by 10.00 hrs on the day of departure.
Earlier arrivals and later departures are possible, but must be agreed with Villas Andalucia Luxury Rentals S.L.
before arrival or departure.
The main tenant must be present during the entire stay. It is not permitted to change the main tenant without the consent of Villas Andalucia S.L. The minimum age of the main tenant must be 25 years
Especially at departure, but also when leaving the property during the stay, all doors and windows must be closed.
At departure, the object must be left broom-clean (dishes washed, rubbish completely removed, barbecue cleaned).
A part of the deposit will be retained if the cleaning effort exceeds the normal level.

C. Defects
Defects and damages already detected on arrival must be reported immediately to the property management, otherwise the tenant is liable for these damages.  A reasonable period of time must be granted for the rectification of damages and defects.

Compensation will only be considered if it is not possible to rectify the defects within a reasonable period of time and if they interfere with the holiday stay. Complaints that are brought to our attention after departure cannot, in principle, be taken into account for any compensation that may be demanded.

The tenant undertakes to treat the property with care and is liable for any damage that occurs, even if this exceeds the deposit paid. Damage must be reported to the landlord immediately.

In case of loss of a key by the tenant, the landlord must be informed immediately. The tenant must compensate for the financial damage caused by the replacement of the locking system and the reordering of the key. The costs for this amount to 100 euros.

D. Smoking
Smoking is not permitted in the houses. In case of non-compliance a cleaning fee of
50-200 Euro will be charged for more intensive cleaning.

E. Event
You must inform us if you are planning an event in your rental property and ask for permission at the time of
booking. Failure to comply with the policy may result in the Owner or his representative
to cancel the event. Please note that Villas Andalucia Luxury Rentals S.L. is responsible
for any complaints from neighbours or legal action arising from your event.

F. Other

Satellite TV systems may not work in strong winds or rain, as the signal is then not received correctly.

The landlord is not responsible for the use of the sports and leisure equipment provided. The tenant is fully liable for destruction or intentional damage.

Your property is not insured in holiday homes. Please check with your home insurance whether your luggage etc. is insured abroad or take out luggage insurance if necessary.

Our staff must have access to the outside facilities at all times. We will try to disturb you as little as possible during your stay, but the swimming pools must be cleaned regularly and the gardens must be maintained. Should we need access to the facilities, we will contact you in advance whenever possible (please leave a mobile number at the office). We accept no liability for accidents of any kind during your stay in the holiday home. This applies in particular to houses with swimming pool and roof terraces. Children should never be left unsupervised near the swimming pool or on roof terraces, even if these are fenced off.

9. Jurisdiction is Malaga

10. Data Protection
In accordance with the Law 15/1999 on the Protection of Personal Data
we inform you that, with your express consent, your personal contact details may be
in an automated file called CUSTOMERS AND/OR SUPPLIERS, with your express consent
for which Villas Andalucia Luxury Rentals S.L. is responsible and which
purpose is to manage the data necessary for the development of its activity. Your data
will be used for the above purposes and will not be disclosed to third parties. If you exercise your
right of access, rectification, cancellation or opposition, you can write to the following address:

11. Contact
Villas Andalucia Luxury Rentals S.L.
Avda. José Ortega y Gasset 317
29006 Málaga
E-mail: [email protected]
CIF: B16989774

Terms of use for internet access via WLAN

1. Permission to use Internet access via WLAN

The landlord maintains an Internet access via WLAN in his holiday property. He allows the tenant to share the use of the WLAN Internet access during his stay in the holiday property. The tenant is not entitled to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability or reliability of the internet access for any purpose. The landlord is entitled at any time to allow other users to operate the WLAN in whole, in part or temporarily and to restrict or exclude the tenant’s access in whole, in part or temporarily if the connection is used or was used illegally, insofar as the landlord must fear a claim for this and cannot prevent this with a customary and reasonable effort within a reasonable period of time. In particular, the Rental Firm reserves the right to block access to certain pages or services via the WLAN at any time and at its reasonable discretion (e.g. pages that glorify violence, pornographic pages or payment pages).

2. Access data

Use of the WLAN is secured by means of access data. The access data (user name and password) may not be passed on to third parties under any circumstances. If the tenant wishes to grant third parties access to the Internet via the WLAN, this is subject to the prior written consent of the landlord and the acceptance of the provisions of this usage agreement by the third party, documented by signature and full identification. The tenant undertakes to keep his access data secret. The landlord is entitled to change the access codes at any time.

3. Dangers of using the WLAN, limitation of liability

The tenant is informed that the WLAN only allows access to the Internet; there is no virus protection or firewall. The data traffic established via the WLAN is not encrypted. The data can therefore be viewed by third parties. The landlord expressly points out that there is a risk of malware (e.g. viruses, Trojans, worms, etc.) reaching the end device when using the WLAN. The use of the WLAN is at the tenant’s own risk. The landlord is not liable for damage to the tenant’s digital media caused by the use of the internet access, unless the damage was caused by the landlord and/or his vicarious agents intentionally or through gross negligence.

4. Liability and exemption from claims

The tenant himself is responsible for the data transmitted via the WLAN, for the payment services used via the WLAN and for the legal transactions carried out. If the tenant visits payable Internet sites or engages in such activities, the resulting costs shall be borne by the tenant. You are obliged to comply with the applicable laws when using the WLAN. In particular, you will:

• not use the WLAN to obtain or disseminate unethical or illegal content
• not to reproduce, distribute or make available in an unlawful manner any copyrighted property; this applies in particular in connection with the use of file-sharing programmes
• comply with the applicable rules on the protection of minors
• not to send or distribute harassing, defamatory or threatening content
• not to use the WLAN for sending spam and/or other forms of unacceptable advertising

The tenant shall indemnify the landlord of the holiday accommodation against all damages and claims of third parties based on an illegal use of the WLAN by the tenant and/or a breach of this agreement; this shall also extend to costs and expenses in connection with the claim or its defence. If the tenant recognises or must recognise that such a breach of law and/or such a violation exists or is imminent, the tenant shall inform the landlord of the holiday property of this circumstance.